Mamak25 Privacy Policy – Protection of Your Personal Data

1. Information We Collect

Mamak25 collects several types of information to provide a secure and well-functioning service:

Personal Information

• Identity: Full name, date of birth, identity card or passport number (for KYC).
• Contact: Email address, phone number.
• Financial: Bank account details, digital wallet, or other payment methods used for deposits and withdrawals.
• Documents: Copies of identity cards, utility bills, or other verification documents for the KYC process.

Technical Information

• IP address, browser type, operating system, and screen resolution.
• Device information including phone or computer model used.
• Activity logs including login times, pages visited, and games played.
• General location data based on IP address (not precise GPS location).

Transaction Information

• Deposit, withdrawal, betting, win, and loss history.
• Bonus details credited and wagering requirements fulfilled.
• Payment records including method, amount, date, and transaction status.

2. How We Use Your Data

Every piece of information collected has a clear and legitimate purpose. We use your data to:

• Identity verification: Ensuring you are who you claim to be, and meeting KYC and relevant legal compliance requirements.
• Transaction processing: Processing your deposits and withdrawals securely and accurately.
• Service provision: Running games, managing accounts, and processing bonuses and promotions you are eligible for.
• Customer support: Answering inquiries, resolving complaints, and providing necessary technical assistance.
• Platform security: Detecting and preventing fraud, money laundering, account abuse, and cybersecurity threats.
• Service improvements: Analyzing usage patterns to improve user experience and add new relevant features.
• Communication: Sending important notices related to your account, terms changes, or security alerts.
• Responsible gaming: Monitoring gaming patterns to identify members who may need additional assistance or protection.

3. Data Sharing With Third Parties

Mamak25 does not sell or disclose your personal data except in the following limited and legitimate situations:

• Payment service providers: To process your financial transactions securely. They are subject to strict confidentiality agreements.
• Regulatory authorities: When required by law or by a directive from a legitimate regulatory body.
• Integrated technical partners: Gaming platforms and software providers that support our platform operations, subject to equivalent data protection.
• Fraud prevention: With security agencies or fraud prevention networks to protect you and the platform from unlawful activity.

In all data sharing situations, we ensure that the third parties involved handle your information to a data protection standard no less stringent than our own.

4. Data Security

Mamak25 implements multiple layers of protection to ensure the security of your data:

While we take all reasonable precautions, no system can be guaranteed 100% secure. We encourage you to also protect your account by using a strong password and enabling two-factor authentication.

5. Cookies and Tracking Technologies

Mamak25 uses cookies and similar technologies to enhance your experience on our platform. Types of cookies we use:

• Essential Cookies: Required for the platform to function properly, including login sessions and security settings. These cookies cannot be disabled.
• Functional Cookies: Remembering your preferences such as language, display settings, and favorite games for a more personalized experience.
• Analytics Cookies: Helping us understand how users interact with the platform so we can improve services. This data is collected anonymously.
• Security Cookies: Used to detect suspicious login attempts and protect your account from unauthorised access.

You can manage cookie settings through your browser. Please note that disabling certain cookies may affect platform functionality.

6. Your Rights

As a mamak25 member, you have the following rights regarding your personal data:

• Right of Access: You may request a copy of all personal data we hold about you at any time.
• Right to Rectification: If any information we hold is inaccurate or out of date, you have the right to request that it be corrected.
• Right to Erasure: In certain situations, you may request that we delete your personal data. Please note that some data must be retained for a minimum period in accordance with legal requirements.
• Right to Restrict Processing: You may request that we restrict how we process your data in certain situations, such as when you dispute the accuracy of that data.
• Right to Object: You may opt out of having your data processed for direct marketing purposes at any time.
• Right to Data Portability: You may request your data in a machine-readable format for transfer to another platform.

To exercise any of these rights, please contact the Mamak25 support team via the channels available on the platform.

7. Data Retention Period

Mamak25 retains your personal data for as long as necessary for the purposes stated in this policy, or as long as your account is active. Below is our general retention period guideline:

• Active account data: Retained for the duration your account remains active and for a defined period following account closure.
• Financial transaction records: Retained for a minimum of 7 years in accordance with applicable financial and tax regulations.
• KYC Documents: Retained for the minimum period stipulated under anti-money laundering legislation.
• Support communication logs: Retained for 3 years for reference and dispute resolution purposes.
• Anonymous analytics data: May be retained for a longer period as it does not contain personally identifiable information.

Once the retention period expires, data will be securely deleted or anonymised.

8. Protection of Children's Data

Mamak25 strictly prohibits individuals under the age of 18 from registering or using our platform. We do not knowingly collect personal data from children under 18 years of age.

If we discover that personal data of a minor has been collected without our knowledge, we will take immediate action to delete that data and close the relevant account.

If you believe your underage child has registered on our platform, please contact our support team immediately so we can take appropriate action.

9. Changes to the Privacy Policy

Mamak25 reserves the right to update this privacy policy from time to time to reflect changes in our services, legal requirements, or industry best practices.

When material changes are made, we will:

• Updating the "Last updated" date at the top of this page.
• Displaying clear notices on our platform at least 14 days before changes take effect.
• Sending email notifications to all registered members for material changes.

Continued use of the mamak25 platform after the effective date of such changes constitutes your acceptance of the updated privacy policy.

10. Contact Us About Privacy

If you have any questions, concerns, or complaints regarding how mamak25 handles your personal data, or if you wish to exercise any of your privacy rights, you may contact us via:

• Support email: [email protected]
• Live chat: Available 24/7 via the Mamak25 platform after login.
• FAQ Page: Answers to frequently asked privacy questions are available at FAQ page us.

Our privacy team will respond to all inquiries within 3 business days. For more complex requests such as data deletion or data transfer, the resolution period is within 30 days.